The TTC announced its Customer Charter on February 28, 2013. The Charter was in the works for about a year before it was rolled out.
Under the TTC’s Charter, this is the first part out of six(6) parts – “Our Commitment – We will deliver”:
Our 2013 Charter commitment
- In the fourth quarter, two subway stations will be Wi-Fi and cellular capable as prototype locations.
The TTC announced that at the end of 2013 that Wi-Fi and celluar capability will take place at the Yonge & Bloor station platform and St. George subway station platform and will eventually be rolled out in all 61 subway stations over a two year period.
The TTC still believes that there will be “dead zones” where there will be no WiFi or cellular capability.
The TTC believes that customers will be able to talk on their cellphones on the station platforms, which may not extend to subway tunnels. Some tunnels may have access to the signal, especially where the subway station tunnels aren’t very distant from the next subway station.
In October, 2012 the TTC accepted an offer from Broadcast Australia Pty. Ltd. (BA) to provide the cellphone service. Broadcast Australia will provide the TTC with $25 million, over 20 years and $8,000 per station to access the needs of each particular station.
The TTC wants to ensure that the cellphone service installed in the Yonge/Bloor and St. George subway stations by year’s end will not interfere with the subway’s radio-based signaling system.