T.T.C.: Hires Six (6) New “Group Station Managers” to Improve Customer Service

Update:

A few years ago, it was uncommon to have the subway delayed or stopped during working hours; now it is the norm and passengers now expect it on a regular and consistent basis.  The new TTC Passenger Charter implemented in February, 2013 was suppose minimize these delays.
          A few years ago, it was uncommon to have the subway delayed or stopped during working hours; now it is the norm and passengers now expect it on a regular and consistent basis. The new TTC Passenger Charter implemented in February, 2013 was suppose minimize these delays.

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The TTC has introduced a group of six people who have been hired to help improve customer service at subway stations.

The newly appointed group station managers will each oversee a series of subway stations and their associated staff.

One of the TTC’s intentions it to improve its response to “customer needs,” under this new management structure.

Andy Byford, the TTC’s chief executive officer, said the new managers “will help establish a new level of customer service where it matters most: on the frontline, in our stations.”

When TTC passengers are waiting for streetcars, it is not uncommon for the streetcars to be out of service or to perform short-turns.
When TTC passengers are waiting for streetcars, it is not uncommon for the streetcars to be “NOT IN SERVICE”  or to perform short-turns in extreme heat or freezing cold weather, forcing passengers to exit the streetcar they are on and then wait for the next one (with their fingers crossed that it isn’t already full of passengers).

According to a TTC press release, the new group station managers are:

  • Bo Koch, who will oversee the stations on the Bloor-Danforth line from Bloor to Keele.
  • Cameron Penman, who will oversee the stations on the same line from Castle Frank to Spadina.
  • Shelley Pickford, who will oversee the stations from Broadview to McCowan.
  • Michael Sosedov, who will oversee the stations from Finch to St. Clair, as well as those on the Sheppard line.
  • Ellen Stassen, who will oversee the stations on the University-Spadina line from Downsview to Osgoode.
  • Eve Wiggins, who will oversee stations from Summerhill to St. Andrew.

The TTC says its decision to bring in the new group station managers was laid out in the customer charter it announced earlier this year.

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