ServiceOntario Kiosk (College Park) Comprimises Privacy & Confidentiality

Update:  

ServiceOntario has a duty and obligation to protect consumer’s privacy and confidentiality.  Unfortunately the placement of the Kiosk’s ensure that privacy and confidentiality takes a back seat.

At the ServiceOntario centre at the bottom floor of College Park, located at 777 Bay Street, located in Toronto, Ontario at the southeast corner of Bay Street and College Street, there is a kiosk located just outside the ServiceOntario centre, beside the elevators that are going down to the bottom floor.

Anyone riding the escalator can view private information that is being placed into the ServiceOntario Kiosk by the consumer providing his or her information into the kiosk that looks more like a green ATM than anything else.

Ontarians that use the ServiceOntario Kiosk have little or no privacy while using the Kiosk, situated just outside the ServiceOntario centre beside the escalator.

As people enter their personal and private and confidential information into the ServiceOntario Kiosk, anyone that is standing on the descending escalator can view this information and there is no way for the person using the machine to hide or protect their information from preying eyes.

People have complained about this and ServiceOntario has refused to re-locate the ServiceOntario Kiosk placed beside the escalator, despite the privacy policy that ServiceOntario apparently attempts to satisfy.

Anyone that decides to use the machine provided by the Ontario Government, known as the ServiceOntario Kiosk, will have to pay an additional one dollar ($1.00) convenience fee to each chargeable kiosk transaction.

The ServiceOntario Kiosk can assist an Ontario consumer with the following transactions:

Here is how the Ontario government advertises the ServiceOntario Kiosk:

  • ServiceOntario Kiosks ServiceOntario new, enhanced kiosks offer:
    • Increased user-friendliness
    • Greater efficiency and accessibility
    • Next generation technology

    Visit one of the kiosks nearest you for fast, friendly, easy access to Ontario government services.

This is ServiceOntario’s Privacy Policy:

  • We respect your right to privacy and value the trust you place in us.
  • At ServiceOntario, we are committed to providing you with fast, friendly, easy access to the many services of the Ontario government.In order to assist you, we welcome you to provide your personal information online via our secure server.>/li>
  • Any personal information that you give us will be collected, used and disclosed in accordance with law and applicable privacy policies.

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