ParkPlus – Calgary Parking Authority


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Calgary Transit has decided to hand over 135 ParkPlus machines to the Calgary Parking Authority.

The 135 ParkPlus payment machines at the city's LRT park-and-ride lots will be given to the Calgary Parking Authority, as the city dumps the park-and-ride fee for an online reservation system. CBC

The park-and-ride payment machines, currently standing at LRT parking lots around the city, won’t be needed for the new online reservation system approved by city council last month, Calgary Transit spokesman Ron Collins said Monday.

They will be removed sometime by early April, when the park-and-ride system comes to an end.

The reservation system will come into effect at about the same time. Drivers will be charged $70 a month for access to reserved spaces.

Mayor Naheed Nenshi said earlier this year he hoped the CPA would take on the $1.6 million worth of machines and use them in their inventory as they expanded the ParkPlus program to their parkades.

The Calgary Parking Authority’s ParkPlus parking meters  overcharged tens of thousands of motorists last weekend (March 4 & 5, 2011), due to a hardware glitch. The normal fees were doubled or tripled for 23,000 ParkPlus users in Calgary. The Calgary Parking Authority has made a commitment that all refunds will be finalized the week of March 14th.

The Calgary Parking Authority blames the malfunction on corrupted a software program that communicates with banks.

Motorists who used a credit card to either pay a fine, purchase time from a meter or top up their ParkPlus accounts on Friday or Saturday may have been affected.  Since that time, the Calgary Parking Authority has received about 1,200 complaints.

The Calgary Parking Authority reports that it has replaced the malfunctioning hard drive, created a backup system and installed an additional piece of software to check for errors. In addition, the authority plans to conduct a risk assessment.

The following has been put up on the Calgary Parking Authority’s website:

The Calgary Parking Authority has identified and resolved an issued with its credit card processing software that began March 1, 2011. All refunds will be finalized the week of March 14th.


Refund Policy

We apologize for any inconvenience you may have experienced and ask that you take the following steps to request a refund.

In the event that a pay machine does not return coins, customers may request a refund by emailing [email protected] or by faxing 403-537-7001.

Requests must include the date, pay machine ID, contact information and any other relevant information. The pay machine will be checked for an overage and customers will be contacted regarding the outcome.

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