Update: see previous posts – January 1, 2014 Canada: Federal Conservatives Want to Fix Everyone Else’s Pensions/Benefits, But Not Their Own, December 31, 2013 Harper must defend consumers in mail cuts: Roseman, December 11, 2013 Canada Post: We Won’t Deliver (To Urban Homes Anymore), November 20, 2013 Canada Post: Settles $5 Million Lawsuit – Court Orders That Canada Post Will End Expressing Volumetric Weight in Units of Weight by October 30, 2015., August 21, 2013 Canada Post: Offers $5 million to End Shipping Charges Lawsuit
Canada Post CEO Deepak Chopra apologizes for mail delays; promises to do better
Deepak Chopra said Canada Post was so overwhelmed by December’s ice storm, they failed to properly communicate with affected customers.
Canada Post CEO Deepak Chopra said the Crown corporation was so overwhelmed by the effect of December’s ice storm on its staff, that it simply “forgot” to notify customers of weeks-long delivery delays.
The embattled CEO, who until now remained notably silent on the delivery problems that plagued the corporation over the holiday season, said on Monday that Canada Post missed a “critical step” as it rushed to deliver packages and letters after the ice storm prompted many full-time carriers and relief workers to take time off.
“We were so caught up in making sure that we got it right and to do it fast, we missed a very critical step, and that was to communicate with those whose service was impacted. … We missed a very important step, and for that we apologize,” he said.