Airline staff at Pearson have been stationed at both check-in and security checkpoints to ensure carry-on bags meet size and weight requirements
As of Monday, May 25, 2015 Air Canada began to clampdown on all carry-on luggage by its passengers at Toronto Pearson International Airport.
Don’t expect to sneak carry-on baggage onto Air Canada flights out of Pearson International Airport any longer.
That’s because Air Canada began on Monday to make sure all carry-on bags meet size and weight requirements by posting staff at check-in and security checkpoints.
“It really means a faster, more efficient trip through the airport,” Renee Smith-Valade, Air Canada vice-president of customer experience, said in an interview on Monday. “Overhead bin space will become much more accessible.”
No delays have been caused because of the new system, Smith-Valade said. She said 96 per cent of the airlines’ flights from Pearson International departed on time, a higher number than usual.
“All in all, it just makes for a more comfortable experience.”
Under the new policy, if your bags meet the airline’s carry-on dimensions, they’ll be given a red tag.
Carry-on bags exceeding the regulations must be checked and “standard fees will apply.”
Passengers who get to security before learning a bag exceeds size limits will receive a special card to get quickly back to a check-in agent, and then on to the departure gate, airline officials say.
Transport Canada rules allow passengers to carry on two unchecked items.
Air Canada specifies that a personal item can include a backpack, briefcase or laptop computer measuring up to 16 x 33 x 43 cm.
A standard item can include a suitcase measuring up to 23 cm by 40 cm by 55 cm, with wheels and handles.
Those travelling with an infant on their lap can carry an additional piece of luggage with the same restrictions.
Air Canada began charging a $25 checked-bag fee last fall on its lowest-class domestic flights and on flights to and from the Caribbean and Mexico.
Air Canada has charged for a traveller’s first checked bag on U.S.-Canada transborder routes since 2011.
The tagging program will expand to include all other domestic airports served by Air Canada by June 8.
Westjet spokesperson Robert Palmer said his airline also monitors the size of carry-on luggage.
“AC (Air Canada) is physically tagging bags but we are not,” Palmer said in an email. “That’s really the only difference. Both airlines are monitoring the size and volume of carry-on.”
Palmer said customer behaviour has changed since Westjet rolled out its similar policy last fall.
“We’ve seen guests adjust their packing habits, same as we did when a fee for the second checked bag came into effect,” Palmer said.
Michael Mulvey, a professor who teaches marketing and consumer behaviour at the University of Ottawa, said he has divided opinions about Air Canada’s move.
“You see consumers abusing the policy that exists,” Mulvey said in an interview.
Mulvey said the policy does create one more thing to consider for families who don’t travel frequently.
“It adds a lot of uncertainly and stress to an already uncertain, stressful experience,” Mulvey said.
|Standard article||Personal article|
|Maximum size||23 cm x 40 cm x 55 cm|
(9 in x 15.5 in x 21.5 in)
Wheels and handles included.
|16 cm x 33 cm x 43 cm|
(6 in x 13 in x 17 in)
|Maximum weight||10 kg (22 lb)||10 kg (22 lb)|
Carry-on baggage allowance*:
1 standard article and 1 personal article
Examples of standard or personal articles (as determined by their size)
- Carry-on bag, roller bag, backpack, briefcase,
- Laptop computer,
- Cat or small dog in its carrier,
- Airport shopping and duty-free purchases,
- Sport racquet (e.g. tennis, squash, badminton),
- Camera bag,
- Garment bag (size and weight restrictions apply),
- Diplomatic or consular bag,
- Musical instrument.
Codeshare flights/flights with other airlines
Passengers who purchase travel on a codeshare flight or a flight with another airline may be subject to the baggage policy and other rules of the airline operating the first flight in their itinerary.
For the specific terms and conditions of any Air Canada codeshare partner or other airline sold on aircanada.com, visit the operating carrier’s website directly.
Passengers travelling with liquids or gels in containers over 100mL/100g (3.4oz) that are placed in carry-on baggage will have these items confiscated at the security checkpoint.
Passengers with connecting flights are advised not to purchase liquids or gels in containers over 100mL/100g (3.4oz) within the secure area at the airport or on board the aircraft if they do not have:
- access to their checked baggage between connecting flights. and
- room in their checked baggage to pack their duty-free purchases before rechecking their bags for their next flight.
To view Transport Canada’s detailed list of items prohibited from carry-on baggage, including liquids and gels, please refer to the CATSA website.
For specifications regarding permitted types and quantities of liquids and gels, as well as accepted packaging, please consult the Reminder to Travellers (PDF file, 267 KB).
Below is a partial list† of items that are prohibited from carry-on baggage. Always store them in your checked baggage:
† Important: Please view a more detailed list of restricted and prohibited items that are either strictly regulated or forbidden as carry-on or checked baggage. Valuable information can also be found on the CATSA website.
Bringing pets and other special items on board
Car seats and strollers
For detailed information on transporting these and other related items, please view the Travelling with an infant/child page.
Cats and small dogs
Cats and small dogs are accepted for travel in the cabin. View rules, restrictions and charges on our Pets in the cabin page.
We will try to accommodate smaller musical instruments (e.g. violins) as part of your carry-on baggage allowance provided they do not exceed the maximum allowable size and weight permitted for carry-on baggage. Please refer to the Musical instruments page for more information.
You can store your wedding dress in the overhead bin provided it is within our carry-on baggage size restrictions (23 cm x 40 cm x 55 cm – 9 in x 15.5 in x 21.5 in). The dress should be stored in a garment bag and should be folded in half to reduce wrinkling. Please note that carry-on items can shift during the flight, possibly causing delicate items to be wrinkled, crushed or torn, and that items placed in overhead bins may have other items placed on top of them by other passengers.
You can also view essential information on the Canadian Air Transport Security Authority (CATSA) website.
- Liquids and gels (including aerosols, toiletries and alcoholic beverages) Details
- Batteries Details
- Camping equipment Details
- Curling irons and lighters Details
- Dry ice, brine or gel/ice packs Details
- MREs (Meals, Ready-to-Eat) Details
- Oxygen for medical purposes Details
Other restricted or prohibited items
- Air purifiers and ionizers Details
- Avalanche rescue equipment Details
- Compressed gas, cylinders Details
- Corrosive and oxidizing materials Details
- Defence/incapacitating sprays Details
- Explosives and flammable liquids and solids Details
- Firearms and ammunition Details
- Fuel-powered equipment Details
- Paint Details
- Poisons/Toxins Details
- Radioactive materials Details
- Security attaché cases Details
Flights with another airline
Passengers whose itinerary includes a codeshare flightor a flight with another airline must familiarize themselves withthe operating carrier’s terms and conditions, including those regardingdangerous goods. View a list of Air Canada’s codeshare partners,and links to their respective websites.
Canada’s policy on restricted and prohibited items may vary from that of other countries. Travellers are urged to check with their local airport operator before travelling.
Travel to, from or via the U.S. or the U.K.:
For restrictions that apply to travellers departing from the United States or the United Kingdom, visit:
- U.S.: Transportation Security Administration (TSA)and U.S. Department of Agriculture
- U.K.: British Airport Authority and Department for Environment, Food and Rural Affairs (DEFRA)
Travel to European Union countries:
Passengers travelling to European Union (EU) countries are asked to take note of stringent regulations that apply to the importationof restricted products such as meat and milk products for personal consumption.