9−1−1 Instructional Videos in 20 Languages Posted on Toronto Police Services Website


As part of the ongoing 2012 emergency services public education campaign about the 9−1−1 emergency system, the Toronto Police Service has created a series of videos, in 20 languages, utilizing the language skills of our own employees, to explain when and how to call 9−1−1. These videos are supported by our emergency service partners at Toronto Emergency Medical Services and Toronto Fire Services who, on a daily basis, provide life−saving services to Toronto.

The videos are posted on the TPS website and in the Newcomer section of the Community Mobilization Unit.

In 1991, the Toronto Police Service contracted Language Line Services to assist Communications Operators at the 9−1−1 Centre (Communications Services) to manage calls for the TPS from citizens who do not speak English. This is an over−the−telephone interpretation service. Since the inception of the Language Line Service, it is being utilized more than 350 times per month to assist in the management of calls from citizens who do not speak English.

Statistically, the number of calls where the language line was used:

911 = Emergency, in any Language

2010− 4,358
2009− 4,389
2008− 4,436
2007− 4,195
2006− 4,194
2005− 4,059
2004− 3,265

The total number of calls placed to our communications centre:
2010− 1,926,577
2009− 1,807,777
2008− 1,814,519
2007− 1,790,045
2006− 1,791,314
2005− 1,854,840
2004− 1,902,767

The top 10 languages requested in 2010 (other than English):
#1 − Chinese, with 1878 calls, an increase of 528 calls compared to 2004
#2 − Spanish, with 697 calls, an increase of 180 calls compared to 2004
#3 − Russian, with 221 calls, an increase of 108 calls compared to 2004
#4 − Portuguese, with 192 calls, an increase of 37 calls compared to 2004
#5 − Korean, with 182 call, and increase of 32 calls compared to 2004
#6 − Vietnamese, with 161 calls, an increase of 6 calls compared to 2004
#7 − Tamil, with 144 calls, an increase of 25 calls compared to 2004
#8 − Farsi, with 138 calls, an increase of 54 calls compared to 2004
#9 − French, with 130 calls, an increase of 32 calls compared to 2004
#10 − Hungarian, 118 calls, an increase of 91 calls compared to 2004

The Toronto Police Service would like to thank Multilingual Community Interpreter Services (MCIS) for their assistance and donation of their services, and to The Canadian Hearing Society who participated in the videos.

The MCIS said, “Once again, Toronto Police Service demonstrates its commitment to serving diverse communities by producing 9−1−1 messaging in 20 languages. MCIS is honoured to participate in this project which will enhance access to Emergency Services for multi−lingual groups.”

“We applaud Toronto Police Service for this accessibility initiative. It is an important step in ensuring that vital information about 9−1−1 and other police services are accessible to the large number of communities TPS serves, including the Deaf community and Deaf newcomers to Canada who reside here,” said Chris Kenopic, The Canadian Hearing Society President & CEO. The videos were posted to coincide with National Public Safety Telecommunications Week.

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